Legal
Services Policy
Services Policy
Last Updated: June 2026
1. Project Initiation
- Projects start only after advance payment is received.
- Project requirements must be finalized before development begins.
2. Development Process
- Development is performed according to approved quotations and scope.
- Any new requirements outside the approved quotation may be treated as additional work and may incur additional charges.
3. Client Portal
Clients can access project-related information through the Infonix Cloud Client Manager Portal including:
- Quotations
- Invoices
- Development Plans
- Project Updates
- Transactions
- Complaints
- Documents
4. Communication
Official communication may occur through:
- Client Portal
- Scheduled Meetings
5. Support
Support requests can be submitted via:
- support@infonixcloud.com
- Client Portal Complaint System
6. Hosting & Domain Renewals
If hosting or domain services are provided through Infonix Cloud:
- Renewal charges apply monthly or yearly as applicable.
- Clients will be notified before renewal dates.
- Renewal reminders may be sent up to 30 days before expiration.
- Failure to make renewal payments before expiry may result in suspension, expiration, or loss of the domain/hosting service.
- Infonix Cloud shall not be responsible for losses resulting from non-payment of renewal fees by the client.